Zoe Walker

Zoe Walker

A little about me.

What inspired you to become a Support Coordinator? My journey towards becoming a support coordinator was an unwitting inspiration that began in my early years. Observing my family’s experience with disability and the NDIS ignited my passion to assist others confronting similar daily challenges with the NDIS. Starting as a support worker allowed me to recognise the occasional gaps in support coordination quality. Now, after three years working as a support coordinator, I’m thoroughly enjoying every moment of this role.

How long have you been working in this *space*, and what do you enjoy most about it? For more than three years, I’ve been aiding families and individuals in this field. I’m thankful for the chance to contribute my knowledge and support my team in my new role as a team leader.

What types of support services do you specialise in or have experience with? I enjoy working with families with children who have complex needs or those who may be under the care of child safety. I also highly enjoy working with families and individuals who require complex home modifications or assistive technology requests.

Can you tell me about a particularly rewarding or memorable experience you’ve had while assisting someone? I’ve had the opportunity to be apart of many families and individuals journeys, however one family that I have worked with, that I still work with to this day has probably had the biggest impact on me. By supporting them through a long and daunting AAT process, we have been able to come out the other side over 12 months later with a plan that is more than the family could have ever hoped for. This mother is now able to do simple things like go to the toilet or have a cup of coffee in the mornings without having her 2 children chasing her around the house. Her carer burnout is gone, she is able to spend time on her own self-care knowing her children are well cared for and are being supported to build independence into their adult years.

Are there any resources or programs you find Interesting and beneficial for alot of your participants? Each individual’s needs are so different, everyone reacts differently to different interventions. Although I have found the most success in more holistic therapies such as equine therapy or Psychology supported by assistance animals.

What do you believe are the most important qualities for a Support Coordinator to have? As support coordinators we often wear so many hats, one day we are a counsellor supporting a participant through a bad day and then the next we are a lawyer supporting someone through an AAT hearing. In that sense, I think it’s really important to be able to adjust and adapt, no we are not qualified counsellors or lawyers and would never give any advice that we aren’t qualified in, but to be able to adapt and support participants in the way that is suited to them, is so important. We are all individuals, therefore we all need different approaches for support to be successful.

What do you enjoy doing outside of work? Any hobbies or interests you’d like to share? Outside of work I enjoy spending my time keeping fit and healthy! I love going to the gym or going for a walk with my 2 sausage dogs along the beach. Being healthy in myself and doing things I enjoy is important so I am fulfilled and then able to give back to others. If your cup isn’t full, how can you give to others?

Tell us something we don’t know, but need to know? Sometimes we might advise against something or have a different opinion to our participants, it is not because we don’t want you to do something, it is because we have your best interest at heart. We want to ensure you are using your funds correctly under the guidelines to protect you and your funds as well as get the most out of your plan. Don’t think of us coordinators as the bad guys, we are here to help but we do have rules we have to follow!

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