A little about me.

What inspired you to become a Support Coordinator?

I started support working while I was studying at university and realised very quickly how passionate I was about the NDIS space. Early on, I knew it was a goal of mine to work hard and be part of the reason participants could succeed when they received the right guidance and support around them. I wanted to be that person for participants, someone they could come to knowing they’d be met with determination, consistency and genuine care. Moving into Support Coordination felt like a natural next step, and it quickly became clear that this was the path where I could make the biggest impact.

How long have you been working in this space, and what do you enjoy most about it?

I’ve been working in the NDIS space since I turned 18. I started out as a support worker and, over the years, eventually made my way into support coordination. There are so many aspects of this work that I enjoy, but the one that truly stands out is the positive impact your everyday actions can have on people’s lives. It’s incredibly rewarding, and it’s what keeps me passionate about this space.

What types of support services do you specialise in or have experience with?

My experience has predominantly been within the Mental Health space. However, I have also supported participants with spinal injuries, dementia and several other disabilities over the years. Across all of these specialties, I’ve coordinated a wide range of supports including allied health professionals, support workers, other NDIS providers, mainstream services, home and living supports and many additional services that benefit NDIS participants. Working across such diverse needs has given me a strong understanding of how to bring the right supports together to make a meaningful difference in people’s lives.

Can you tell me about a particularly rewarding or memorable experience you've had while assisting someone?

It’s hard to choose just one moment because it’s often the small and big wins together that make me proud to work in the NDIS space. If I had to pick, it would be those times when a participant begins to see the confidence and potential in themselves that you, as a Support Coordinator, have always known was there. Watching someone reach that point after helping them find and navigate the supports that truly empower them is incredibly rewarding.

What do you believe are the most important qualities for a Support Coordinator to have?

I think there are many important qualities a Support Coordinator should have, but if they lead with patience, empathy and commitment, everything else tends to follow. These qualities create the foundation for building trust, navigating challenges and truly understanding each person’s unique needs. When you approach the role with that mindset, it naturally brings out the professionalism, problem solving and advocacy skills that make a Support Coordinator genuinely effective.

What do you enjoy doing outside of work? Any hobbies or interests you'd like to share?

Outside of work, I’m really intentional about spending my time in ways that refill my cup. I love spending time with my friends and family, taking my two very large and energetic dogs on walks and little adventures with my husband, and carving out some “me time” with pilates and the gym.