Maria Malouf

Maria Malouf

A little about me.

What inspired you to become a Support Coordinator? I was working with an OT who shared an office with a Support Coordinator, during my time working closely with this Support Coordinator she shared with me her passion for working within the disability sector for 10+ years and then I watched her in action, seeing the way she made a significant difference in the lives of people living with a disability inspired me and also showed me how if my own father who lived with a disability and lived in a different country, had access to this type of support how much of a difference it would have made to his quality of life. It inspired me that I can be a part of someone’s journey, empowering them to live a life they are proud of and love.

How long have you been working in this space, and what do you enjoy most about it? I completed my Diploma in Community Services and have been in the Support Coordination space for just over a year. I enjoy meeting all the different people and their families and learning about their stories and experiences, not one person or their situation is the same so I am finding that I am learning and growing with each person I support.

What types of support services do you specialise in or have experience with? Navigating this question is a bit challenging for me, given the breadth of my experience. I’ve supported numerous individuals through complex situations related to their plans, emphasizing education on effectively utilising their plans to ensure funding lasts throughout the plan period.

Can you tell me about a particularly rewarding or memorable experience you’ve had while assisting someone? Assisting several of my participants in turning their Support Coordination experience around, shifting from feelings of abandonment and poor advice to a sense of genuine support and empowerment in their journey.

Are there any resources or programs you find Interesting and beneficial for a lot of your participants? The resources available on the Healthy Emporium Website, check in with some of your providers, they often offer free webinars that are very helpful for participants and families in understanding NDIS and also how to better support the people in your lives who live with a disability.

What do you believe are the most important qualities for a Support Coordinator to have? Empathy, ability to actively listen to participants and their families and strong work ethic.

What do you enjoy doing outside of work? Any hobbies or interests you’d like to share? I love spending time with my 2 young kids and husband, cooking and eating yummy food from different cultures, hip hop dancing and I dabble in a little bit of photography.

Tell us something we don’t know, but need to know? Once upon a time I did some powerlifting and I deadlifted 140kgs off the ground, close to triple my body weight at the time lol.  I moved from the Philippines to New Zealand knowing 3 English words, hello and thank you, I had to learn a whole new language at the age of 6.

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