A little about me.

What inspired you to become a Support Coordinator?

I was inspired to become a Support Coordinator through both my professional experience and my own family’s experience with the NDIS. After more than 10 years working in the community and early childhood sector, I’ve seen how important the right support can be for children and families.

Going through my own son’s NDIS journey has given me a personal understanding of how overwhelming the system can feel, and how valuable good communication, advocacy, and support can be. It made me realise that I wanted to use my experience to help other families navigate the NDIS, connect with the right services, and feel more confident in making decisions.

Support Coordination felt like a natural progression for me because I’m passionate about supporting people, building relationships, and helping participants work towards their goals and greater independence.

How long have you been working in this space, and what do you enjoy most about it?

I’ve been working in the community and early childhood sector for over 10 years, supporting children, families, and individuals in a range of roles. I’m now bringing that experience into the NDIS space as a new Support Coordinator.

What I enjoy most is building genuine relationships and seeing the difference the right support can make. I love being able to listen, advocate, problem-solve, and connect people with services that help them work towards their goals and feel more confident and empowered.

What types of support services do you specialise in or have experience with?

I have experience across a wide range of supports, particularly those relating to children, families, early intervention, and community services. This includes working alongside OTs, speech pathologists, psychologists, educators, and other allied health professionals, as well as coordinating services and advocating for individual needs.

I also have experience supporting families to navigate the NDIS, understand their funding, and connect with appropriate services. My background has given me a strong understanding of the importance of early intervention, inclusion, capacity building, and working collaboratively with families and support networks.

Can you tell me about a particularly rewarding or memorable experience you've had while assisting someone?

One of the most rewarding parts of my previous work has been supporting children and families through challenging periods and seeing their confidence grow. I particularly value the moments where, through advocacy, collaboration, and connecting families with the right supports, they begin to feel more confident and less overwhelmed.

Seeing a child make progress towards a goal that once felt out of reach, and knowing you played a small part in helping them get there, is incredibly rewarding. It’s one of the reasons I’m so passionate about continuing this work within the NDIS space.

What do you believe are the most important qualities for a Support Coordinator to have?

I believe the most important qualities are empathy, strong communication, organisation, and advocacy. A Support Coordinator needs to genuinely listen to participants, understand their individual needs, and build trusting relationships.

They also need to be a good problem-solver and remain flexible, as every participant’s circumstances and goals are different. Most importantly, I believe a Support Coordinator should be person-centred and always empower participants to have choice and control over their supports and decisions.

What do you enjoy doing outside of work? Any hobbies or interests you'd like to share?

Outside of work, I really enjoy spending time with my family and our three dogs. With three young boys, life is always busy, but my husband and I love getting out and about together, exploring new places, spending time outdoors, and creating special memories as a family.