Jessica Ross

Jessica Ross

A little about me.

What inspired you to become a Support Coordinator?
I became a support coordinator after years of experience as a support worker and seeing how vital the role of a support coordinator was when helping and assisting the participant and their family with finding the best supports possible. Becoming a support coordinator was the best decision I have ever made as I get to do what I love with people who appreciate my guidance through the NDIS process
How long have you been working in this space, and what do you enjoy most about it?
I have been in the community service field for 4 years and I’m in my first year of support coordination however with the experience and knowledge my company provides me daily, I feel that I have been in it for years.

What types of support services do you specialise in or have experience with?
I specialise in the mental health space, drug and alcohol addiction and child safety. Previously I was a team leader for SIL housing which particularly accommodated participants with these types of complex needs and challenging behaviours.

Can you tell me about a particularly rewarding or memorable experience you’ve had while assisting someone?
I try to help all of my participants no matter how big or small the task is. Helping someone who is in a life-or-death crisis is my biggest reward. Being able to just sit and listen to my participants and run through helpful strategies until they have come back to their emotional base, is my most rewarding experience.

Are there any resources or programs you find Interesting and beneficial for a lot of your participants?
I enjoy being able to call upon certain providers that I know from experience have the participant’s best interests at heart. I have a good network with preferred psychologists, support worker providers, equine therapists and allied health professionals.  I am in touch with not only NDIS programs, I also try to be in contact with mainstream resources that can also help with non-NDIS funded therapies and resources

What do you believe are the most important qualities for a Support Coordinator to have?
Empathy and a non-judgmental stance. Some people have extremely hard lives that they are trying to work through. It is not my place to have an opinion about someone’s life. I am here to support you through it

What do you enjoy doing outside of work? Any hobbies or interests you’d like to share?
In my spare time, I enjoy riding my bike to the beach with my partner and kids. We love being outside and try to enjoy our time together. I have an interest in human behaviours, so you will catch me listening to my favourite podcasts whilst I am cooking (which is another passion of mine).

Tell us something we don’t know, but need to know?
I am a mother of four. Originally from Syndey. My first job was in the beauty industry. I have qualifications as a hairdresser and a make up artist.

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