Bianca Ingegneri

Bianca Ingegneri

What inspired you to become a Support Coordinator? From a young age I wanted to be Australia’s Prime Minister – the older I got the quicker I was humbled to realise this was probably too ambitious. Embracing realism, I found a more achievable path in Support Coordination, a role that shares notable parallels with my initial aspiration. Both positions are centred around the themes of aiding and empowering others, resolving challenges, nurturing connections, advocating for vulnerable individuals, and giving back to the community.

How long have you been working in this space, and what do you enjoy most about it? I've been actively involved in the disability space for over six years, primarily as a Direct Support Worker. What I find most gratifying about this work is the opportunity to witness personal growth and positive change in the lives of the individuals I support. This experience has granted me a unique perspective on the challenges they face and has motivated me to contribute even more effectively as a Support Coordinator.

What types of support services do you specialise in or have experience with? My experience spans a diverse range of disabilities, including Autism, Intellectual Impairments, Acquired Brain Injuries, physical disabilities, and psychosocial conditions such as Borderline Personality Disorder, Bipolar Disorder, and Complex Post-Traumatic Stress Disorder. I take pride in my ability to adapt my support approach to cater to the specific needs of each participant.

Can you tell me about a particularly rewarding or memorable experience you've had while assisting someone? During my tenure as a dedicated support worker, I encountered a profoundly rewarding experience while assisting a client with Multiple Sclerosis. This particular individual had encountered a challenging predicament – his funding had been halved due to his service provider reallocating resources to address staffing shortages for other participants. This unfortunate circumstance impeded his utilization of community access funds, which subsequently led to a substantial reduction in his plan's budget during the NDIS review. While my familiarity with the NDIS was limited at the time, my commitment to my client's well-being prompted me to embark on extensive to navigate the multifaceted realm of the NDIS. After reaching out to all of my participants allied health providers and gathering evidence to support the need for an increase of funds, I orchestrated meeting with the National Disability Insurance Agency (NDIA). The culmination of this endeavour was incredibly rewarding: my client's funding was not only reinstated but increased twofold.This experience underscored the potential for impactful change within the support coordination role, although I was only a support worker at the time.

Are there any resources or programs you find Interesting and beneficial for a lot of your participants? I've found that programs focusing on skill-building, community integration, and vocational training tend to be highly beneficial. Additionally, resources that offer workshops on managing anxiety and stress have proven to be valuable for many participants, particularly those with psychosocial disabilities. I am also a firm believer in engaging in outdoor activities as nature-based programs can have a profoundly positive impact on participants.

What do you believe are the most important qualities for a Support Coordinator to have? I hold a firm conviction that empathy and compassion are indispensable attributes for excelling in this role. While knowledge about support coordination can certainly be imparted, the innate qualities of empathy and compassion cannot be taught. From my perspective, although we may not serve as formal 'disability advocates', possessing a robust advocacy spirit is pivotal to safeguard participants from any potential exploitation by service providers. Furthermore, the capacity to genuinely listen, comprehend diverse needs, and engage in fruitful collaboration with multiple stakeholders is a cornerstone for fostering positive outcomes. Lastly, remaining resourceful and staying abreast of the latest best practices is imperative within this continually evolving field.

What do you enjoy doing outside of work? Any hobbies or interests you'd like to share? Outside of work, I'm an avid reader and enjoy exploring the wails at my local library as I enjoy expanding my knowledge and beating everyone at trivial board games. Personal development is also a key focus for me, as I believe in continuously learning and growing as an individual. I also find solace in hiking, which allows me to connect with nature, clear my mind and reset my nervous system. I also enjoy engaging in creative pursuits such as cooking as this helps me maintain a nourished and balanced lifestyle. Exercise is another important aspect of my life; staying active not only benefits my physical well-being but also contributes to my overall positivity and vitality – no one wants to be around a negative Nancy!

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