Abigail Daley

Abigail Daley

A little about me.

What inspired you to become a Support Coordinator?
I have always loved problem-solving, and supporting people with what they need. I wanted an opportunity to work collaboratively with a participant and their important people. Being a Support Coordinator opens up opportunities to build relationships with stakeholders, as well as the opportunity to help the people in our community who need it most. Making a meaningful, lasting, and positive impact in the lives of others is a value I hold, and I can demonstrate this every day as a Support Coordinator.

How long have you been working in this space, and what do you enjoy most about it?
I have been in the NDIS/Support Coordination space for nearly 2 years. I enjoy learning about my participants' lives and developing strong and healthy connections with them. I love being able to empower them to make their own choices, and I love achieving positive outcomes with them.

What types of support services do you specialise in or have experience with?
I have experience working with mental health and psychosocial disabilities. I enjoy writing change of situation and home and living reports, and I have experience with assisting clients to transition/move into SIL/SDA.

Can you tell me about a particularly rewarding or memorable experience you've had while assisting someone?
I once had a participant who was blind and non-verbal and was living in a SIL home that unfortunately did not offer him any independence or choice and control. He communicated through his behaviour, and unfortunately, the arrangement he was in was unable to provide the level of support that he needed. After working very closely with his family and making numerous phone calls, we were able to find a new home for him to move into where he felt heard, respected, and valued. He loved to dance, which was something he hadn't been doing in his previous home. However, the second participant who was living in this new arrangement also loved dancing, and the two of them danced every night and developed a beautiful friendship. Watching this participant flourish in his new environment was beautiful, and the happiness in his and his family's eyes is something I will never forget.

Are there any resources or programs you find interesting and beneficial for a lot of your participants?
I love to utilise the resources at the Black Dog Institute. They have some great mental health information that is useful for participants, providers, and family members.

What do you believe are the most important qualities for a Support Coordinator to have?
I believe the most important quality is clear and consistent communication, as well as delivering person centered care. Being empathetic and understanding, and actively listening to participants. A Support Coordinator follows through on their word and develops positive relationships whilst maintaining healthy boundaries.

What do you enjoy doing outside of work? Any hobbies or interests you’d like to share?
I enjoy spending time with my friends, going camping with my husband, and hiking. Believe it or not, I see my degree as a hobby. I love learning about Psychology, and I love writing essays! (Weird right?)

Tell us something we don’t know, but need to know?
I used to work on superyachts in the Mediterranean. We hosted a party for the Mercedes team during the Formula 1 Grand Prix, and I handed Lewis Hamilton a glass of champagne!