Client Reviews
What People Say About Our Service
Isabella
Participant
Kylie is pretty knowledgeable in her area of NDIS support and makes sure her clients are well looked after in terms of care and specialist support. I would highly recommend her to any future NDIS participants who need help understanding and how to use the support system.
Owen
Participant
Kylie Walker and her team are very professional and work hard to help you. I would definitely recommend Healthy Emporium to anyone. 10 stars
Aimee
Participant
They are amazing, friendly, easy going and easy to talk to! Couldn’t think of anyone else that could do their job better.
Matt
Plan Manager
Over the past 2 years I have had the pleasure of working with Kylie and her team at Healthy Emporium, and I must say that I am thoroughly impressed with their exceptional support coordination services.
Kylie is a compassionate and dedicated owner who genuinely cares about her clients’ well-being. She and her team take the time to understand the needs of each individual and work tirelessly to ensure that they receive the best support possible.
What I appreciate most about Healthy Emporium is their person-centred approach to care. They go above and beyond to tailor their services to meet the unique needs of each client, and their commitment to empowering individuals to make informed decisions about their care is truly remarkable.
Overall, I highly recommend Healthy Emporium to anyone in need of support coordination services. Kylie and her team are professional, reliable, and compassionate, and they truly make a positive difference in the lives of their clients.
Ruth
Participant
I want to express my appreciation for your ongoing support. I hope you are managing well, the entire team should be thankful for your hard work and dedication. They may not see how complex resolving these issues can be.
Thank you so much,
Tracey
Participant
I am very happy having Lucy as our support coordinator. She has been full of great ideas and very knowledgeable regarding the NDIS process and procedures. Lucy is also a lovely person and has made me feel calm and relaxed as I know she has it covered.
David
Participant
Thanks for your email and acknowledging my challenges. It is so nice that somebody cares and i do appreciate your support to Paola and I.
Sandra
Participant
I have never been more blessed and happier to have Maria as my support coordinator. Please pass on to management my pleasure in having your company support me.
Social Worker
Participant
I think they are amazing!
The admin team are the best. They email you literally everything contact you to update you.
We had a meeting and we laid everything out and what she thought they were very helpful very professional!
I would actually recommend them
Thank you
Beryl
Nominee
Much appreciated for your prompt assistance whenever we need while supporting Chris and his family (mum Beryl) – we need more of SC like Bianca!!
David
Participant
The level of support and assistance has so far been outstanding. I am so grateful that Jessica has not only been thoroughly professional but has also shown a high level of empathy. Although she obviously has other clients to deal with, when she has visited me and even spoken over the telephone, I feel and know I have her undivided attention. It really does feel as if I am her only client.
After having (name removed) as my support coordinator for two years, a person who made the biggest positive impact on me of anyone in my life, when she left (on long service leave) I had some fear that the quality of her replacement would not live up to her high standard…but I need not have worried. Jessica made an immediate impact on me and we established a special connection to the point where we both tend to know what each other is thinking! That makes the level of communication excellent. I say with great joy and pride that Jessica is in my prayers every night.
There is a lot more support and assistance which will be required but I have total confidence that it will be provided, thanks to Jessica and those she works with…
Natalia
Participant
I was amazed after reading your email response to both FBD and Cleo’s. I was moved to tears, realizing how blessed I am by God to have an angel named Simone Amiet sent to us. I can’t express enough gratitude to your extraordinary kindness to us. Although you are not part of our family, your concern for us surpasses that of any family member; even out own family could not help us as well as you do. These are not just flattering words, I swear this comes from the depths of my heart.
Susie
Associate
I have personally known Kylie for a number of years. Kylie has always demonstrated integrity, drive, knowledge and creativity in both her professional and personal life. Kylie has a lived experience with people living with a disability which will be a great asset to anyone with whom she works. I have seen Kylie assist people to work towards and achieve their goals with great success.
Kylie
Participant
Kylie is everything you are looking for in a support coordinator. She is prompt, professional, and empathetic and tries to assist to the best of her ability. I highly recommend The Healthy Emporium for your support coordination needs.
Cherry
Nominee
Healthy Emporium is an AMAZING Company! Kylie Walker has been absolutely incredible in helping me understand NDIS. She and her team have made a huge, positive impact on my brother’s life and I am forever grateful for their assistance.
Simone
Nominee
Healthy Emporium are a fantastic, participant focused Support Coordination service. As a parent of a complex needs child navigating the NDIS I could not recommend them more highly.
They are prompt and compassionate with their communication. They are extremely knowledgeable around the NDIS and are willing to provide in-depth person focused support and recommendations when working towards our NDIS goals.
I highly recommend the team at Healthy Emporium if you are looking to engage a Support Coordinator.
Lisa - Social Worker
Nominee
i really appreciate the team you have put together for Scott, i am really impressed with them all, you have done such a good job. It is a nice feeling for the PCLI team to know there will be a good team of people in the community that we know will take good care of Scott
Steve
Participant
Matthew Beard is an excellent support Coordinator who I have been proud to work with for the past four plus years.
Matthew has been of great assistance and his professionalism and knowledge as well has his care and attention to the NDIS funding for my wife Karen is key to a successful support coordination
Role.
Matthew has my support.
Jasmine
Nominee
thank you for absolutely everything you have done for Sharon, you have been amazing and we are so appreciative”
John
Nominee
Thanks for your email. My experience of working with Matthew Beard is fantastic. He knows his stuff, is supportive and very easy to work with. I am a massive fan. By nature, I am optimistic and thus sometimes disappointed over time but Matthew who my sister and I have worked with for some time is the opposite of a disappointment – amazing in a quiet assured manner.
Kristy
Participant
Thank you so much Kristel, for absolutely everything you do. You’re a truly amazing coordinator and I appreciate you so much.
Gabi
Participant
Dear Jessica, Well done for all your hard work. Thanks to you. You are the very best support coordinator that ever lived.
Gabriel
Participant
I’m writing to appreciate the amazing support from Jessica Ross. Jessica is exceptional, professional, caring support coordinator unfortunately I suffer life threatening conditions and need help from my support team without them I cannot not survive in the last couple of weeks the NDIS made an error and didn’t pay my support worker despite the fact that I have enough funds in my budget. Jessica went out of her way to help me and by solving the problem she helped me so much she’s always accessible.
Anon
Participant
Thank you again for everything. I really appreciate all your help and support. The more time I’m spending out in the community and participating in a lot more then I ever have before I’ve seen and heard some really dodgy things with service providers and support workers. So it really does make me so grateful and appreciative to have such a great support coordinator & that you also have such great team members as well that can step in and help while you’re away so it makes everything go smoothly. I’m very thankful for that
Kayla
Participant
Lyndsay’s been great! After struggling through the ndis processes for over 2 years solo it’s amazing having her support and help I’m still getting used to the fact that she does things and I don’t have to myself which is amazing so we are very happy and she is lovely to deal with and prompt with getting back to me. I hope that we can work together to get where Gary wants to get which I’m sure we will which is exciting. Thank you again
Provider
Provider
I want to take this opportunity to mention I’ve had the pleasure of working with 3 of your support coordinators and am extremely impressed with them…
It’s such a relief to work with such capable and prepared individuals, and I want to commend you for having such an excellent team. It makes working in this industry so much easier…
Natalia
Participant
Hi Simone,
You’re such an amazing support coordinator. Thank you so much for efficiently managing the transition of a plan manager. Because of you, I don’t have to email the providers and handle everything myself. You’re really spoiling me with your excellent support. Thanks, dear. I appreciate it immensely.
Peta
Parent
We are so fortunate to have Kylie as our amazing support. It can be extremely overwhelming when new supports come into your life, but I can honestly say that this was not the case with Kylie. From our very first meeting, Kylie made me feel comfortable and confident with who she was as a person and the level of support she would provide for my daughter.
Kylie has a natural understanding of what equality means. She is willing and more than happy to learn about the person she is supporting and genuinely wants to assist in ensuring a high quality of life for that person. I have found Kylie to be extremely understanding and non-judgemental of our situation and especially my daughter and her challenging behaviours. Kylie is very easy to talk to and she willingly shares her thoughts, ideas and expertise around appropriate activities, behaviour strategies and general daily living skills.
Kylie is also someone who reflects, problem solves and where necessary will often have a new or different approach so as to achieve a positive outcome for both herself and the person she is supporting.
Kylie has been an amazing fit for our family and I am so happy, comfortable and confident to have her support my daughter. I know and trust that my daughter is being cared for and supported in a safe and loving way.
Claire
Nominee
I have my two siblings with Healthy Emporium as I am their legal guardian. I am also a support worker under the NDIS and always encourage my clients (if they are unhappy with their current Support Coordinator) to go with Healthy Emporium.
They are one of 3 Support Coordinator companies that I rate and the rest, unfortunately are pretty crap.
Firstly, Healthy Emporium are professional. They know their stuff, and if they don’t know their stuff they go away and find out further information.
Secondly, they are communicative. They have regular catch ups and communicate information as necessary.They send out periodic emails with information for anyone that is interested.
Thirdly, they are all about choice and control. They understand that the participant is in the drivers seat and ensure that participants know all of their rights.
Fourthly, they understand the NDIS, strategies for plan reviews, ways to use funds efficiently.
Fifthly, they are honest. They are honest about quotes that they provide you and honest about what they believe is in the participant’s best interest.
The sixth reason is that they have great relationships and understand how to do meaningful collaboration with stakeholders such as providers and clicians. Lastly, they actually care. They genuinely care about human beings, human rights and participants and their families.
Claire
Nominee
I have my two siblings with Healthy Emporium as I am their legal guardian. I am also a support worker under the NDIS and always encourage my clients (if they are unhappy with their current Support Coordinator) to go with Healthy Emporium.
They are one of 3 Support Coordinator companies that I rate and the rest, unfortunately are pretty crap.
Firstly, Healthy Emporium are professional. They know their stuff, and if they don’t know their stuff they go away and find out further information.
Secondly, they are communicative. They have regular catch ups and communicate information as necessary.They send out periodic emails with information for anyone that is interested.
Thirdly, they are all about choice and control. They understand that the participant is in the drivers seat and ensure that participants know all of their rights.
Fourthly, they understand the NDIS, strategies for plan reviews, ways to use funds efficiently.
Fifthly, they are honest. They are honest about quotes that they provide you and honest about what they believe is in the participant’s best interest.
The sixth reason is that they have great relationships and understand how to do meaningful collaboration with stakeholders such as providers and clicians. Lastly, they actually care. They genuinely care about human beings, human rights and participants and their families.
Jenny
Nominee
Thank you for everything that you do, i don’t where we would be without you, you are always just on the end of the phone to help us, you are just amazing. You are a national treasure and have helped us through so much.
Ryan
Particpant
Thank you for everything you have done, you guys are unreal and have consistently been awesome and on the ball. Ever since the NDIS journey started I felt so lost but have always had you guys grabbing my hand and leading me back into the right direction, i would be so lost without you guys.
Kim
Nominee
Having Bianca as my brothers Support Coordinator has been such a relief. Her care, organisation & advocacy skills have given me a great deal of confidence & comfort. Her commitment to doing everything in her power to assist my brother in finding suitable accommodation is admirable & I am very grateful for her assistance.
Stacey
Particpant
Since being with Ariana, she’s been nothing but supportive helpful and making me understand things that I never did before. Definitely happy with the progress so far.
Would recommend anyone that need a support coordinator to Healthy Emporium.
Maria
Particpant
Lucy is amazing very knowledgeable, sufficient and follows up on every request. Couldn’t be happier. Didn’t think a support coordinator could be so helpful 🙂 no issues at all! Thanks for assigning an amazing worker.
Kelly
Nominee
Thank you for all of your support, it’s been a godsend honestly, I don’t think I could have done any of this without you. I am just so glad that you came on board when you did, before all of this transition. Thank you Laara
Kel
Participant
Thank you Laara, I want to tell the NDIS that you have helped us so much and that I need you to continue to support us both once I have my NDIS Plan. I always feel like you understand me, I trust you and you listen to me and never judge anything I say when I struggle, you always explain things in a way that I can understand. I would not have thought about getting the help I need as well without you. Thank you
