I have my two siblings with Healthy Emporium as I am their legal guardian. I am also a support worker under the NDIS and always encourage my clients (if they are unhappy with their current Support Coordinator) to go with Healthy Emporium.
They are one of 3 Support Coordinator companies that I rate and the rest, unfortunately are pretty crap.
Firstly, Healthy Emporium are professional. They know their stuff, and if they don’t know their stuff they go away and find out further information.
Secondly, they are communicative. They have regular catch ups and communicate information as necessary.They send out periodic emails with information for anyone that is interested.
Thirdly, they are all about choice and control. They understand that the participant is in the drivers seat and ensure that participants know all of their rights.
Fourthly, they understand the NDIS, strategies for plan reviews, ways to use funds efficiently.
Fifthly, they are honest. They are honest about quotes that they provide you and honest about what they believe is in the participant’s best interest.
The sixth reason is that they have great relationships and understand how to do meaningful collaboration with stakeholders such as providers and clicians. Lastly, they actually care. They genuinely care about human beings, human rights and participants and their families.