The number one factor that influences a participant’s plan is – Evidence! 

Support coordinators play a key role in the delivery of the National Disability Insurance Scheme (NDIS), supporting people to implement their plans and exercise choice and control over the supports and services they choose.

They’re also vital supports in helping to secure the funding you need to achieve the goals in your plan, as well as better outcomes and more independence.

But, as we all know, support coordinators and their clients can take every measure to secure funding and it still may not come through from the National Disability Insurance Agency (NDIA).

What do support coordinators need to do to aid their clients in putting forward the best case for a funding increase? And, if you don’t get it, or your funding is cut, what happens next, and how can a great support coordinator help you get back on track for success?

What steps can a participant proactively take to help themselves achieve the funding they need – both in their first plan and their subsequent plans?

To proactively achieve the funding they need, participants can take the following steps in their first plan and subsequent plans:

1. Clearly articulate needs: Clearly express their support requirements, outlining specific goals, and the services necessary to achieve them.

2. Gather relevant information: Provide comprehensive documentation, medical reports, and assessments to substantiate their funding requests.

3. Research funding options: Explore various funding sources and understand eligibility criteria for each option available.

4. Engage with a support coordinator: Collaborate with a support coordinator to navigate the funding process, access available resources, and optimise their plan.

5. Monitor progress: Regularly assess their plan’s effectiveness and adjust it as needed to meet changing needs and goals.

6. Attend planning meetings: Actively participate in planning meetings with the National Disability Insurance Agency (NDIA) and the Particpant. 

7. Utilise reviews and appeals: If necessary, participate in plan reviews or appeals processes to ensure their funding adequately addresses their requirements.

8. Build a network of support: Engage with community organizations and support groups to gain insights, share experiences, and learn about additional funding opportunities.

By taking these proactive steps, participants can enhance their chances of obtaining the funding they need in both their initial and subsequent plans.

What role do support coordinators play in helping their clients to secure the funding they need to achieve the goals in their plan, better outcomes, and more independence?

Support coordinators play a crucial role in helping their clients secure the funding they need to achieve their goals, better outcomes, and greater independence. Here are some ways in which support coordinators assist their clients:

1. Understanding client needs: Support coordinators work closely with their clients to understand their individual needs, goals, and aspirations.

2. Navigating the funding process: They guide clients through the complex funding application and planning processes, ensuring that all necessary documentation is provided.

3. Identifying funding options: Support coordinators help clients explore various funding sources, grants, and schemes available to suit their specific requirements.

4. Developing a comprehensive plan: They collaborate with clients to create a well-structured plan that outlines the necessary services, supports, and funding allocations to achieve the identified goals.

5. Monitoring progress: They regularly review and assess the plan’s effectiveness, making adjustments as needed to align with changing circumstances and goals.

6. Building connections: Support coordinators help clients connect with relevant service providers, community resources, and support networks to enhance their opportunities for success.

7. Encouraging independence: They empower clients to develop skills, self-advocate, and build independence, enabling them to take charge of their journey toward achieving their goals.

Overall, support coordinators play a pivotal role in streamlining the funding process, supporting clients in their pursuit of positive outcomes, and fostering greater independence to enhance their overall quality of life.

How can support coordinators and providers work together to ensure the best funding outcomes for their mutual clients?

Support coordinators and providers can collaborate effectively to ensure the best funding outcomes for their mutual clients by following these key steps:

1. Regular communication: Maintain open and clear lines of communication between support coordinators and providers. Share relevant information about the client’s needs, progress, and any changes in their circumstances.

2. Shared goal setting: Work together with the client to set meaningful and achievable goals, ensuring that the funding allocated aligns with the client’s aspirations and requirements.

3. Information exchange: Share relevant documentation, assessments, and progress reports to provide a comprehensive picture of the client’s needs and progress.

4. Collaboration in planning: Involve providers in the planning process to gain insights into the best services and supports required to achieve the client’s goals effectively.

5. Identifying suitable providers: Support coordinators can assist clients in identifying appropriate service providers who can deliver the required supports and services.

6. Monitoring and review: Regularly review the client’s progress and the effectiveness of the provided services. Make necessary adjustments to the plan and supports if needed.

7. Problem-solving together: Address any challenges that arise during the implementation of the plan collaboratively, finding solutions that best meet the client’s needs.

8. Continuity of care: Ensure a smooth transition when there are changes in providers, so the client’s progress is not disrupted.

9. Professional development: Support coordinators and providers can engage in ongoing professional development to stay updated on best practices and industry standards.

By working together in a coordinated and supportive manner, support coordinators and providers can maximize the funding outcomes for their mutual clients, leading to improved services, greater client satisfaction, and better overall results.

When it comes to planning meetings, reviews, reassessments, and everything in between, how important is the relationship between the support coordinator and the NDIA planner in achieving a positive outcome for your client – and what tips can you offer other support coordinators about building strong working relationships?

The relationship between the support coordinator and the NDIA planner and/or their partner in the community, such as Carers QLD – who often conduct plan meetings – is extremely important. Respect goes a long way within these relationships, as well as effective communication, great rapport and knowing the NDIA’s rules and responsibilities.

What happens if a client receives their NDIS plan and doesn’t agree with the funding that’s in it? What are the next steps and what actions can they be supported to take?

A. If a client receives their NDIS plan and they don’t agree with it, then it is up to their support coordinator to contest the plan with supporting evidence for a review. The participant has three months to do this. If this fails and the NDIA disapproves of any changes, then the next step is to take it to the tribunal.

Lastly, what are the top three tips for support coordinators and participants wanting to put forward the best case for a funding increase?

  1. Gain the relevant evidence needed to support your client’s current disability needs and their NDIS goals.
  2. Make sure you attach the relevant NDIS forms, such as change of situation form or home and living form etc, with all the evidence.
  3. Make sure you have a good support coordinator who is interested in putting your best case forward to the NDIA, who cares about your wellbeing and wants you to succeed in achieving your NDIS goals.

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